Returns and refunds

Draft for owner and legal review. Please confirm this matches how NorthTap actually operates before relying on it.

Last updated: September 2026

If something arrives damaged, defective or not as ordered, contact us and we'll make it right.

How to request a return

Email support@northtap.ca with your name, business name, what you ordered and photos of any issue. We'll reply with next steps.

Because products are set up with your specific review link, return eligibility for products that aren't defective is confirmed in your quote.

Approved refunds are issued to the original payment method.